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Terms & Conditions

OBSERVE: Key legal terms must be clearly explained to prevent ambiguity and ensure compliance with AU regulatory standards.
EXPAND: Identify and clarify all necessary definitions, including those implicit in ONline Casino operations.
REFLECT: The following definitions underpin interpretation and enforceability throughout this document.

  • Operator: The business entity Quadgreen N.V., holder of a valid Curaçao Gaming Control Board (GCB) licence (valid through 2025), which manages and operates springbokcasino solely via springbokz.com.
  • User/Player: Any natural person aged 18 or over who registers, holds, or accesses an account on springbokz.com in Australia.
  • Account: A registered user profile associated with springbokcasino through springbokz.com, enabling participation in games and transactions.
  • Bet/Wager: Monetary or bonus credit placed on the outcome of casino games provided by springbokcasino.
  • Bonus: Promotional credits, free spins, or offers granted under specific terms and wagering requirements.
  • KYC (Know Your Customer): Verification process requiring documentary evidence of identity, address, and legal eligibility as mandated by AU law and springbokcasino's policies.
  • Game: Any activity, task, or casino entertainment product offered on springbokz.com.
  • Promotion: Temporary offers requiring compliance with additional terms as detailed in Bonus Terms.
  • Site: The online platform springbokz.com, its services, content, and associated functionalities.

Account Registration

OBSERVE: Age and identity verification are central to AU regulatory obligations. User responsibilities regarding completeness, truthfulness, and security are explicitly required.
EXPAND: Integrate KYC requirements, password integrity, and misrepresentation clauses; tie regulatory and operator data to registration process.
REFLECT: Streamline AU-relevant legal obligations transparently.

  1. Eligibility: Users must be at least 18 years of age and reside in a jurisdiction where online gambling at springbokcasino via springbokz.com is lawful. The Operator reserves the right to request legally compliant proof of age.
  2. Registration Process: Registrants must accurately complete all fields, provide a valid email address, and create a secure password. Email verification is mandatory prior to account activation.
  3. KYC Verification: Users must, upon request, submit KYC documentation-including government-issued photo ID, proof of address, and additional documents as required under AU anti-money laundering regulations.
  4. Obligations of Users:
    • Provide truthful, complete, and current information throughout registration and at any later stage upon Operator's request
    • Maintain strict confidentiality of login credentials; Users are solely responsible for unauthorised use of their account
    • Immediately notify springbokcasino (through customer support channels) of any security breach or unauthorised access
  5. Prohibition of Multiple Accounts: Each User may register only a single account with springbokcasino via springbokz.com. Multiple accounts will be closed, and associated winnings forfeited.
  6. False Information: Submission of false or misleading data may result in immediate suspension or termination of the account and confiscation of funds, in accordance with section "Termination & Suspension."

Regional Compliance Note: Account registration procedures conform with Australian AUSTRAC guidelines and policies for online gambling entities.

Betting & Gameplay Rules

OBSERVE: Regulatory standards mandate transparent disclosure of betting processes, stake restrictions, and user conduct, especially in AU-controlled environments.
EXPAND: Codify rules for live chat, misconduct sanctions, bet alterations, and operator discretion.
REFLECT: Provide clear guidance on all permissible and prohibited behaviours for a safe gambling environment.

  • Bets: All bets and wagers must be placed via an active, verified account on springbokz.com. Minimum and maximum bet sizes may vary by game or promotion and are displayed prior to wager placement. Unauthorised, delayed, or backdated bets are strictly prohibited.
  • Bet Modification & Cancellation: Bets cannot be altered or cancelled after confirmation, except in the case of technical failure or manifest error, as determined solely by the Operator (see "Limitation of Liability").
  • Fair Play:
    • Any attempt to use external tools, exploit software bugs, or employ automated systems (bots) is prohibited and will result in immediate account suspension.
    • Collusion or fraudulent conduct, including chip-dumping or using multiple accounts, is strictly forbidden.
  • Live Casino & Chat Conduct: Players must communicate respectfully in live chat and forums. Insults, abusive language, discrimination, and spamming are grounds for suspension or permanent exclusion from the site.
  • Game Integrity: The Operator reserves the right to invalidate any betting outcome in the event of technical failure, suspected manipulation, or breaches of these Terms.

Bonus Terms

OBSERVE: AU regulatory trends emphasize transparency on wagering, bonus misuse, and anti-abuse controls.
EXPAND: Legally integrate restrictions around promotional stacking, forbidden games, and bonus timing.
REFLECT: Explicate all prerequisites for receipt and withdrawal of bonuses, and enumerate all prohibited actions.

  1. Bonus Activation: Bonuses, free spins, or offers are subject to explicit activation requirements as described on springbokz.com. Unless otherwise indicated, bonuses must be claimed and used by 31 December 2025.
  2. Wagering Requirements: All bonuses carry a minimum wagering requirement (typically x30 bonus amount, exact figure listed with each offer) before withdrawal is permitted. Only wagers complying with AU regulatory requirements contribute towards completion of these requirements.
  3. Timeframe: Wagering requirements must be met within the bonus-specific validity period (not exceeding 30 days from bonus crediting, unless otherwise stated). Unused bonuses are forfeited after expiry.
  4. Prohibited Games/Actions:
    • Bets on certain games (e.g., progressive jackpots, excluded titles) do not count toward wagering unless expressly included in bonus terms.
    • Deliberate low-risk or irregular betting patterns, multiple account abuse, or use of auto-play software to meet wagering is prohibited, with all bonus funds liable to forfeiture and account closure.
  5. Promotion Stacking: Unless specifically allowed, combinations of multiple simultaneous promotions are not permitted. Entering more than one active bonus or promotion at a time is a breach and invalidates all bonus-related winnings.

Legal Obligation: All bonus terms are subject to verification and modification to comply with changes in AU or Curaçao online gambling regulation.

Payments & Withdrawals

OBSERVE: Payment processing, anti-fraud, and responsible gaming rules must adhere to AU anti-money laundering laws and industry standards.
EXPAND: Set out detailed sequential procedures, including limits, payment method vetting, timing, anti-money laundering checks, and refund circumstances.
REFLECT: Harmonize customer protection, regulatory mandates, and operational transparency.

  1. Deposit Methods: Users may deposit funds via supported payment channels including bank cards, e-wallets, and cryptocurrencies. All payment options are regularly updated on springbokz.com, subject to location and regulatory approval.
  2. Withdrawal Methods: Withdrawals must be made using the same method as was used for deposit, wherever possible. Third-party transfers are strictly prohibited.
  3. Limits & Conditions:
    • Minimum and maximum deposit/withdrawal limits per transaction and per period (e.g. maximum AUD 10,000 per 24 hours) as detailed on springbokz.com apply. Changes will be communicated as per "Changes to Terms".
    • All withdrawals are subject to successful KYC verification and may require additional documentation per AU financial regulations.
  4. Processing Times & Fees: Standard withdrawal processing time is up to 72 hours upon successful KYC completion. External payment provider delays may apply. Fees, if applicable, are transparently disclosed prior to transaction confirmation.
  5. Refunds: Refunds of bets and deposits are only possible in exceptional circumstances (duplicate transaction, technical error, or regulatory instruction) and at the Operator's sole discretion. Bonus funds are non-refundable.
  6. Anti-Fraud & AML: All transactions are screened for anti-money laundering (AML) and fraud. Any suspicious or non-compliant activity will be reported to relevant AU authorities as required by law and may result in account suspension or seizure of funds.

Legal Protection: Deposit and withdrawal procedures comply fully with the AU Anti-Money Laundering and Counter-Terrorism Financing Act, and are regularly reviewed in line with regulatory changes through 2025.

Limitation of Liability

OBSERVE: Clearly limit operator's financial and legal exposure as per best-practice and AU fair trading standards.
EXPAND: Explicitly state limitations, force majeure, and maximum liability caps; reference fairness testing and technical failings.
REFLECT: Equip user with transparent awareness of risk and operator obligations.

  • Fairness & Outcomes: All games hosted on springbokz.com are developed and operated to ensure fairness and randomness, subject to periodic testing under the Curaçao GCB licence (valid through 2025). However, outcomes are determined by certified RNG systems, and Operator cannot guarantee uninterrupted or error-free software performance.
  • Exclusions of Liability:
    • The Operator is not liable for losses or damages arising from user error, unauthorised account access, force majeure events, software malfunctions, or network interruptions outside operator's reasonable control.
    • No liability is assumed for outcome disputes caused by third-party suppliers, telecommunications failures, or internet connectivity issues.
  • Maximum Compensation: The Operator's total cumulative liability for any loss, whether arising in contract, tort, statute, or otherwise, will not in any circumstance exceed the amount of the bet, wager, or amount deposited directly related to the disputed transaction.

Protective Clause: Nothing in these Terms excludes operator liability for fraud, willful misconduct, or statutory consumer guarantees which cannot be excluded under AU law.

Intellectual Property Rights

OBSERVE: Springbokcasino content and platform (via springbokz.com) are protected works; AU copyright principles and international conventions apply.
EXPAND: Articulate permitted and forbidden uses; warn against infringement.
REFLECT: Provide clear notice of ownership and remedies for breach.

  • Copyright & Ownership: All software, content, graphics, audio, video, and materials on springbokz.com are the exclusive property of the Operator or its licensors, and are legally protected by AU and international copyright laws.
  • Prohibited Uses:
    • Users must not reproduce, copy, transmit, publicly display, publish, distribute, modify, reverse engineer, or exploit any part of the Springbokcasino platform, software, or content without the Operator's prior written consent.
    • Any unauthorised use or infringement will be prosecuted to the full extent permitted by law, including suspension and permanent account closure.

Privacy & Data Protection

OBSERVE: Adherence to AU Privacy Act and Curaçao licence obligations; full transparency regarding data use.
EXPAND: Link to operator privacy policy and note data collection/retention framework.
REFLECT: Empower users with understanding of privacy rights.

  • Privacy Compliance: All personal data submitted to springbokcasino on springbokz.com is handled in strict accordance with the site's Privacy Policy and all applicable privacy legislation in Australia.
  • Data Processing: By creating an account, Users consent to processing, storage, and use of their personal data for the purposes of account administration, security, compliance, and responsible gaming services.
  • Retention & Rights: Users have the right to access and request correction or removal of personal data as provided by AU privacy law through 2025.

Changes to Terms

OBSERVE: Up-to-date notification requirements essential for compliance and transparency.
EXPAND: Specify all accepted user notification modalities; outline user rights if in disagreement.
REFLECT: Preserve user autonomy while ensuring enforceability of revised terms.

  • Updates & Notifications: The Operator may update these Terms at any time to reflect changes in law, regulation, or operational procedures. Users will be notified of material changes via email (where provided), on-site banner, or message to the registered User account at least seven (7) days before changes take effect.
  • User Options: Continued use of springbokz.com after changes is deemed acceptance of new Terms. Users who do not agree must discontinue use and may request account closure in accordance with section "Termination & Suspension".

Legal Obligation: All changes will comply with AU consumer contract law and regulatory requirements in force through 2025.

Termination & Suspension

OBSERVE: Carefully regulate triggers and process for suspension/termination; AU standards require clarity and fairness.
EXPAND: Articulate both "for cause" and "on request" procedures, user rights, final balance handling, and appeals.
REFLECT: Ensure process is fair, transparent, and compliant.

  1. Operator-Initiated Termination: The Operator may suspend or permanently close any account in case of:
    • Non-compliance with these Terms, registration with false information, or breach of law
    • Fraud, money laundering, or suspicious activity detected
    • Requested by regulatory or law enforcement authorities
  2. User-Initiated Termination: Users may request account closure at any time by contacting customer support. The Operator will process closure within a reasonable period and pay out any lawful, available balance after all verification procedures.
  3. Funds Handling: If termination occurs due to breach, all pending bets are void, bonuses are forfeited, and remaining funds may be withheld or returned in accordance with AU laws and the anti-money laundering framework.
  4. Notice & Appeals: Where practicable, users will be notified by email (if provided) or on-site message prior to or concurrent with account suspension or closure. Users may appeal a decision by submitting evidence and contacting the legal department.

Legal Safeguard: AU consumer protections apply throughout the process, and unjustified termination is subject to external dispute resolution.

Governing Law & Jurisdiction

OBSERVE: Dual-licensing context and AU cross-border considerations must be addressed.
EXPAND: Specify applicability of Curaçao and relevant AU law, and clear outline of dispute escalation pathway.
REFLECT: Achieve enforceability while respecting local consumer rights.

  • Applicable Law: These Terms are governed by and construed in accordance with the laws of Curaçao, except to the extent that mandatory consumer laws of Australia apply to Users in Australia.
  • Jurisdiction: Any disputes arising out of or in connection with these Terms will be subject to the exclusive jurisdiction of the courts of Curaçao, unless otherwise required by Australian law to provide alternative jurisdiction or remedy.
  • Dispute Resolution: Users are encouraged to contact springbokcasino's customer support to resolve issues. Unresolved disputes may be escalated to independent arbitration in Curaçao. Australian consumers retain statutory rights to seek remedies before AU authorities and may access local consumer dispute resolution services.

Regional Compliance Note: This section is adapted to reflect AU consumer protections under the Competition and Consumer Act 2010 and Curaçao licensing obligations valid through 2025.

Contact Information

OBSERVE: AU law and online gambling standards require clear, accessible operator support channels.
EXPAND: Integrate available corporate and legal identity data; provide operational contacts as indicated.
REFLECT: Ensure Users have reliable means of communication for support and escalation.

  • Customer Support Portal: Official site: https://springbokz.com (support form and live chat available via logged-in area).
  • Legal Communications: Written requests and legal notices for springbokcasino should be submitted via the support portal until direct AU legal department contacts are listed.
  • Corporate Information: Operated by Quadgreen N.V., parent company also responsible for Thunderbolt Casino, holding Curaçao Gaming Control Board licence (valid through 2025). UK regional office: London, United Kingdom. Australian contact information is updated periodically on-site.

Authorised representative for legal matters in this document: Sophie Evans, acting on behalf of Quadgreen N.V. For the latest contact methods and updates, refer to the official site.