Responsible Gaming

Responsible gaming is central to the experience at springbokcasino, operated exclusively via springbokz.com. Players are encouraged to engage in gambling as a conscious form of entertainment rather than a source of income. We recognise that for a small proportion of users gambling may become problematic. springbokcasino is committed to supporting your safety and wellbeing through robust protective measures and accessible assistance. Our team offers confidential support and practical tools to help you maintain control at every step of your gaming experience.

Risk Awareness

OBSERVE: The prevalence of gambling-related harm in Australia requires operators to formally identify and inform players about signs of addiction, in compliance with the National Consumer Protection Framework and industry best practices.

EXPAND: Potential indicators of gambling issues include preoccupation with betting, increasing time or money spent, chasing losses, and gambling interfering with responsibilities, which must be clearly explained. AU-specific guidelines mandate accessibility of this information and self-assessment tools for all adult players.

REFLECT: For your reference, here are common signs of problematic gambling:

• Frequent Betting: Placing bets more often than intended, even after consecutive losses.
• Preoccupation: Constantly thinking about the casino or planning your next game outside of playing hours.
• Loss of Control: Unsuccessful attempts to reduce or stop gambling session duration or funds spent.
• Neglect of Responsibilities: Missing work, family, or social obligations due to gambling activities.
• Borrowing or Selling: Seeking funds for betting by borrowing or selling possessions.
• Chasing Losses: Persistently gambling to recover previous monetary losses.

Self-Assessment Test

To assess your risk level, honestly answer the following:

• Do you spend more time or money on springbokcasino than you intended?
• Have you tried to stop or cut down your gaming and failed?
• Does your gambling interfere with work, school, or family life?
• Have you ever borrowed money or sold possessions to gamble?
• Do you feel anxious or irritable when not gambling?

If you answered 'yes' to one or more questions, you are encouraged to use our protective tools or seek external help below.

Regional Compliance Note: The above lists are provided in accordance with AU National Consumer Protection Framework and applicable state regulations.

Limits & Tools

OBSERVE: Under AU regulatory standards, springbokcasino is required to offer players practical tools for personal gambling limits, including deposit limits, time management, and the ability to restrict access (time-out).

EXPAND: These tools are accessible for all registered users on the official website (springbokz.com). Tools are provided in a user-friendly format to ensure easy configuration and modification within the player's personal account, promoting player protection and compliance with local laws.

REFLECT: Follow these steps to set and use limits:

Setting Deposit Limits

1. Log in to your personal account at springbokz.com.
2. Navigate to Account Settings > Responsible Gaming > Limits.
3. Enter your preferred daily, weekly, or monthly deposit limit (AUD only, as per AU compliance).
4. Confirm your selection. Changes may become effective immediately or within 24 hours, depending on increase or decrease (as per AU regulations, increases are subject to a mandatory cooling-off period).

Session Time Limits & Breaks

• Session Timers: You can activate a session timer within Responsible Gaming settings to limit continuous play on springbokz.com (e.g., 1-3 hours per session). An automatic reminder will notify you when your chosen time is exceeded.
• Time-Out: To take a short break from gambling, use the 'Time-Out' feature by choosing a pause between 24 to 72 hours. Once enabled, you will be temporarily blocked from accessing your account and all casino services for the selected period.

Regional Compliance Note: These tools guarantee compliance with current AU responsible gambling directives and are applicable to all players on springbokz.com.

Self-Exclusion

OBSERVE: Self-exclusion is a core obligation under AU legislation, requiring online casino operators to provide accessible mechanisms for both temporary and permanent account exclusion, along with clear instructions and consequences.

EXPAND: At springbokcasino, you have the right to exclude yourself from gaming for a defined or permanent period. All exclusion requests and subsequent processes are managed exclusively via the official site springbokz.com. Only users registered via this domain are eligible for these measures.

How to Self-Exclude

1. Log in to your personal account at springbokz.com.
2. Go to Account Settings > Responsible Gaming > Self-Exclusion.
3. Select your preferred exclusion period:
   • Temporary (minimum 6 months, up to 5 years, in line with AU requirements)
   • Permanent (lifetime self-exclusion, cannot be reversed before 2025)
4. Read and accept the terms & consequences. Confirm your selection.
5. Contact the Responsible Gaming team via the designated support channel (see contacts section) for additional assistance or further queries regarding exclusion.

Consequences of Self-Exclusion

• You will be unable to log in, deposit, play, or claim bonuses for the duration of exclusion.
• Any remaining account balance may be subject to withdrawal (upon verification of identity and eligibility), in accordance with AU consumer protections and springbokcasino's internal financial control policies.
• Permanent exclusion is enforced at the account and network level. Early reactivation is not permitted before the selected period elapses.
• Abuse or attempts to circumvent self-exclusion measures constitute a breach of terms and may lead to further account action, as per regulatory mandate.

Regional Compliance Note: Self-exclusion policy and mechanisms fully comply with state and federal Australian gambling regulator requirements (2025).

Support Resources

OBSERVE: AU regulations require clear referral to independent gambling support bodies, including national and international organizations.

EXPAND: These services offer confidential advice, crisis intervention, counseling, and peer support for both players and affected families. Below is a curated list (phone/email/online access):

• GambleAware (Australia):
  • Phone (24/7): 1800 858 858
  • Website: gambleaware.com.au
  • Services: Free nationwide confidential counseling and self-help resources.
• Gamblers Anonymous:
  • Website: gamblersanonymous.org/ga/
  • Support: Peer recovery meetings (in-person and online Australia-wide).
• GAMCARE (UK/EU):
  • Helpline: +44 808 802 0133
  • Website: gamcare.org.uk
  • Support: Advice, online chat, and practical help for players and families (international access, English only).
• National Debt Helpline (AU):
  • Phone: 1800 007 807
  • Support: Free confidential financial counseling to address gambling-related debts.
• eHeadspace:
  • Website: headspace.org.au/eheadspace/
  • Support: Mental health support for young people and families.

Regional Compliance Note: Provision of independent support services is mandated for all AU-licensed operators.

Help for Family

OBSERVE: AU law and industry best practice highlight the importance of family and community support for those impacted by problem gambling.

EXPAND: Family members are encouraged to engage compassionately, utilizing professional and peer structures where possible.

Tips for Supportive Engagement

• Open Communication: Choose a calm, non-confrontational environment to discuss your concerns. Express care and listen to the person without judgment.
• Offer Practical Help: Help them access springbokcasino's self-exclusion and limit tools via their account, or support them in contacting professional services.
• Connect to External Resources: Recommend family-specific support groups:
  • Gambling Help Online - Families & Friends
  • GAMFAM Australia
  • Gamblers Anonymous (AU): Family groups

Next Steps for Families and Friends

• Seek confidential counseling or peer support via the above organizations.
• Consider professional intervention with a qualified psychotherapist specializing in addictive behaviours.
• Access helplines such as GambleAware for urgent, anonymous assistance.

Regional Compliance Note: All provider links are current to June 2025, meeting AU community support obligations.

Operator's Commitment

OBSERVE: Per AU compliance, the operator must demonstrate a formal policy on player monitoring, behavioral risk detection, and active intervention.

EXPAND: springbokcasino, operating under the Curaçao Gaming Control Board (GCB) license (valid through 2025 for Quadgreen N.V.), implements state-of-the-art internal risk management and monitoring protocols according to both its licensed jurisdiction and AU best practice standards.

Internal Risk-Checking Procedures

1. Behavioral Monitoring: Automated systems analyse play frequency, wager patterns, rapid loss escalation, and unusual deposit activity for all springbokz.com users.
2. Warning and Notification: If risk behaviors are detected (such as excessive deposits, multiple failed deposit attempts, or extended play sessions), the player may receive timely in-account or email warnings explaining observed risks and recommended actions.
3. Support Intervention: springbokcasino's Responsible Gaming Team may proactively contact at-risk individuals to offer assistance, share information on limits/self-exclusion, or recommend external help, fully respecting player privacy and data protection laws.

Conditions for Support-initiated Contact: Direct outreach is mandated under the following circumstances, consistent with AU and Curaçao regulatory requirements:

• Consistent breach or attempted breach of set deposit or time limits
• Multiple self-exclusion or time-out requests within a 12-month period
• Signs of significant financial risk or harm as detected by automated compliance reviews

Legal Protections: All personal information handled during these processes is protected under the Australian Privacy Act 1988 (Cth) and relevant international privacy frameworks. Action or advice will be limited strictly to the legitimate operation of springbokz.com accounts.

Regional Compliance Note: Operator commitment clause fully aligned for both AU and Curaçao compliance standards, as per 2025 requirements.

Updates

OBSERVE: Regulatory and operational changes affecting responsible gaming must be clearly communicated to all users, per AU law (including NCPF guidance).

EXPAND: springbokcasino notifies registered players of material changes to responsible gaming policies or protective tools by the following means:

• Email Notification: Direct email is sent to your registered email address describing the nature and implications of any change.
• Website Banner/Pop-up: Prominent banners or pop-ups are displayed on springbokz.com during your next login/session after policy modification.

Players are encouraged to periodically review this responsible gaming page for the latest information and updates.

Last page update: 24 June 2025

Contact & Feedback

OBSERVE: All AU-compliant sites must provide a direct feedback and inquiry channel for responsible gaming.

EXPAND: While phone and mailing contacts are presently not specified, support is available through email and web contact forms, as required by AU regulations. All interactions are handled by trained and confidential responsible gaming specialists for springbokcasino users at springbokz.com only.

• Email: [email protected]
• Online Form: Submit your responsible gaming feedback or request for support using the secure form at springbokz.com/contact

Players may use these channels to request account controls, raise concerns, or provide feedback on responsible gaming measures. All contacts are processed securely and in accordance with current privacy laws.

Regional Compliance Note: Direct support and reporting mechanisms established per AU and Curaçao regulatory provisions, valid through 2025.