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Privacy Policy

This Privacy Policy explains how springbokcasino collects, uses, shares, and protects your personal information when you visit or use springbokz.com. The policy applies to all players and visitors residing in Australia who access our services, effective as of 1 January 2025. Protecting your privacy and ensuring your personal data is handled in accordance with Australian law and industry best practices is our priority.

Who We Are

OBSERVE: The identity and regulatory profile of springbokcasino is critical for users' trust and for compliance with regulatory authorities. EXPAND: Available data show operation under Quadgreen N.V., licensed in Curaçao, serving Australian players via springbokz.com. REFLECT: Clear company information and data protection contact must be provided for user assurance and regulatory transparency.

  • Operator: Quadgreen N.V. (parent company of springbokcasino)
  • Registered Address: Not specified (operational oversight: Curaçao Gaming Control Board (GCB); regional office: London, United Kingdom)
  • Company Registration Number: Not specified
  • Gaming License: Curaçao Gaming Control Board (GCB), valid through 2025
  • Official Website: springbokz.com
  • Data Protection Contact: Sophie Evans (acting Data Protection Officer)
    Email: No dedicated DPO email specified - please use the contact method provided on our website.

What Personal Data We Collect

OBSERVE: Legal requirements demand transparency concerning all data collected. EXPAND: Capture of personal, technical, payment, behavioral, and cookie/tracking data is standard in online gambling; adequate disclosure enables user understanding and regulatory compliance. REFLECT: Provide a detailed, non-exhaustive list and reference relevant legislations (e.g., AU Privacy Act).

  • Personal Data: Full name, date of birth, residential address, email address, telephone number, identification documents (for verification and KYC/AML compliance).
  • Technical Data: Device type, operating system, IP address, browser type, access times, log files, and related technical identifiers.
  • Payment Data: Bank account details, credit/debit card information, e-wallet and payment processor data, deposit/withdrawal histories.
  • Behavioral Data: Betting history, gaming activity, session times, clickstream data, transaction records, and responsible gaming interactions.
  • Cookies & Tracking Technologies: Session cookies, persistent cookies, and third-party analytics/ad tracking tools. See 'Cookies & Tracking Technologies' section for further detail.

Legal Note: Collection of specific data types is necessary to comply with the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth), Australian Consumer Law, and applicable licensing conditions.

Legal Basis for Processing

OBSERVE: Under the Australian Privacy Principles (APPs) and guidance, a clearly articulated legal basis for each type of processing is mandated. EXPAND: Identify lawful grounds, such as consent, performance of a contract, legal obligations, and legitimate interests. REFLECT: Explicitly link each purpose with corresponding legal ground.

  1. User Consent: Processing personal data for account creation, direct marketing (via email/SMS), and non-essential cookies is based on your explicit consent. Consent may be withdrawn at any time via your account settings or as described in this policy.
  2. Contractual Necessity: Data processing required to fulfill our obligations to you under the terms and conditions of springbokcasino, e.g., operating your casino account, processing deposits/withdrawals, validating winnings, and providing customer support.
  3. Legal Obligations: We are required to process certain personal and transactional data to comply with applicable laws, including identity verification, KYC/AML regulations, lawful requests or court orders by Australian authorities, and regulatory reporting obligations.
  4. Legitimate Interests: Data used for fraud prevention, risk management, ensuring platform security, service improvement, and statistical analysis are based on our legitimate business interests, provided such interests do not override your fundamental rights and freedoms under AU law.

Regional Compliance Note: All bases for data processing are aligned with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Purpose of Processing

OBSERVE: Regulatory best practice necessitates full disclosure of data uses. EXPAND: Data serves operational, analytical, and compliance purposes. REFLECT: List and describe every significant data use to support informed user consent.

  • Provision of Casino Services: Facilitate registered gameplay, manage user accounts, enable payments, and offer core platform features.
  • Customer Service & Dispute Resolution: Address enquiries, complaints, and support requests efficiently.
  • Regulatory & Legal Compliance: Fulfill KYC/AML duties and legal reporting obligations, including transaction monitoring for anti-fraud requirements.
  • Marketing & Promotions: Deliver special offers, promotions, and newsletters (with your consent and opt-out rights).
  • Analytics & Service Improvement: Analyze usage patterns, improve user experience, carry out troubleshooting, develop and optimize products and site features.
  • Fraud & Risk Management: Detect, investigate and prevent fraudulent, unauthorized or illegal activities on the platform.

Disclosure & Sharing

OBSERVE: AU privacy law requires transparent disclosure of all recipients and circumstances in which personal data may be shared. EXPAND: Distinguish between essential service providers, external partners, and public authorities. REFLECT: Clearly list disclosures, legal justifications, and protective measures, including for cross-border transfers.

  1. Payment Partners: Trusted banks, payment processors, and financial institutions where necessary to process user deposits and withdrawals.
  2. Technical Service Providers: IT hosting, platform maintenance, analytics providers, anti-fraud vendors, and security partners under strict confidentiality requirements.
  3. Regulatory and Governmental Authorities: If required by law, your data may be shared with authorities in Australia, Curaçao, and other jurisdictions relevant to our licensing for purposes such as regulatory audits or lawful investigations.
  4. Affiliates & Group Companies: Subsidiaries (including Thunderbolt Casino) and affiliates may access data where necessary for group operations, subject to equivalent levels of data protection.
  5. Advertising Networks and External Marketers: Only with your explicit consent for direct marketing or analytics.
  6. Legal Compliance Note: All third parties are subject to contractual obligations ensuring compliance with the Australian Privacy Principles and equivalent data protection standards.

International Transfers

OBSERVE: User data may be transferred outside Australia, especially to the EU, UK, or Curaçao. EXPAND: Specify mechanisms ensuring data protection equivalence. REFLECT: Provide detailed disclosure compliant with APP 8 and industry best practice.

  • Countries/Regions of Transfer: Data may be processed in Curaçao (platform operations), United Kingdom (regional offices), the European Economic Area, and other countries as required by technical or regulatory considerations.
  • Safeguards Implemented:
    • Standard Contractual Clauses (where required by law)
    • Due diligence on foreign service providers to ensure adequate protection
    • Binding company policies and internal access controls
    • Data minimization and secure transfer protocols (encryption, secure servers)
  • Legal Basis: International transfers are managed in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and applicable cross-border transfer requirements.

Regional Compliance Note: Users have a right to request further details regarding data transfer protections via the contact methods specified below.

Data Retention

OBSERVE: Australia's regulations and best practices demand time-limited retention of personal data. EXPAND: Distinct timelines per data category to balance legal requirements and user privacy. REFLECT: Explicit timelines and deletion procedures safeguard compliance and user rights.

  1. Personal Data: Retained for the duration of your active account and up to 5 years after closure to comply with regulatory/law enforcement requirements (KYC/AML records, dispute resolution, tax audit).
  2. Transactional & Financial Records: Retained for a minimum period of 5 years as stipulated by legal and accounting obligations.
  3. Behavioral & Analytical Data: Typically retained for the duration necessary to fulfill analysis/improvement purposes, usually no more than 2 years unless required for compliance or internal investigations.
  4. Cookies & Tracking Technologies: See 'Cookies & Tracking Technologies' section for details on retention and deletion.
  5. Deletion Criteria:
    • Upon user request, subject to overriding legal obligations
    • Upon expiration of retention period or end of processing purpose
    • Upon lawful order or regulatory instruction

Your Rights

OBSERVE: Australian privacy law grants explicit user rights concerning personal data. EXPAND: Specify each actionable right, exercise procedures, exceptions, and timeframes. REFLECT: Facilitate user empowerment and compliance.

  • Right of Access: You may request a copy of your personal data held by springbokcasino at any time.
  • Right to Correction: You may request rectification of inaccurate or outdated data through your account dashboard or by contacting our DPO.
  • Right to Deletion ('Right to be Forgotten'): You can request deletion of your data where permissible by law, noting certain records may be retained for legal reasons.
  • Right to Restrict Processing: You may ask us to restrict processing of your data while accuracy, legality, or your objection is being reviewed.
  • Right to Object: You may object to certain types of data processing, such as direct marketing or profiling activities, at any time.
  • Right to Data Portability: You are entitled to request your data in a structured, machine-readable format and have it transmitted to another provider at your request.
  • Right to Withdraw Consent: You may withdraw marketing consent or change cookie preferences at any time via your account panel.
  • Exercising Your Rights: Requests are actioned within 30 days, subject to exceptions under Australian law or overriding regulatory obligations.

Cookies & Tracking Technologies

OBSERVE: Transparency in use of cookies is mandated under APPs and industry standards. EXPAND: Distinguish all types and purposes of cookies, plus management/opt-out options. REFLECT: Users must have understandable controls over cookie usage.

  1. Types of Cookies Used:
    • Session Cookies: Temporary files required for secure navigation and login; automatically deleted after each session.
    • Persistent Cookies: Remain on your device for a specified period (max 24 months) to remember preferences and enhance usability.
    • Third-Party Cookies: Set by analytics (e.g., Google Analytics) or advertising partners with your explicit consent.
  2. Purposes:
    • Essential: Core site functionality and security
    • Functional: Remembering user preferences and settings
    • Analytics: Aggregate site usage statistics for improvement
    • Advertising: Relevant promotions and content personalization (opt-in only)
  3. Managing/Disabling Cookies:
    • Use your browser settings to refuse or accept cookies at any time
    • Adjust preferences via springbokz.com's internal cookie management panel
    • Note: Blocking certain cookies may impact your use of springbokcasino services

Data Security

OBSERVE: Legal and industry standards demand robust security protections for all personal data. EXPAND: Include both technical and organizational measures indicating state-of-the-art safeguards, periodic reviews, and staff accountability. REFLECT: Demonstrate a proactive, defense-in-depth security model.

  1. Technical Safeguards:
    • All customer and payment data transmitted over SSL-encrypted channels.
    • Data stored on secure, access-controlled servers with regular vulnerability scanning and firewall protection.
    • Encryption of sensitive personal and financial data at rest and in transit.
  2. Organizational Measures:
    • Mandatory staff training in data protection and privacy obligations.
    • Restriction of data access to authorized personnel under strict confidentiality agreements.
    • Regular internal audits and compliance reviews for adherence to privacy standards.
  3. Incident Response: We maintain procedures to promptly detect, report, and respond to data breaches or suspicious activity, including user notification protocols where required by law.

Certification Note: While previous Technical Systems Testing (TST) certification is no longer current, we remain committed to maintaining industry-standard fairness and security measures.

Complaints & Contacts

OBSERVE: Effective user redress and complaint mechanisms required by AU privacy law. EXPAND: Provide specific process and contact details. REFLECT: Users are empowered to assert their rights or escalate complaints as needed.

  • Data Protection Contact: Sophie Evans (acting Data Protection Officer for springbokcasino via springbokz.com).
  • General Contact: Please use the contact form on springbokz.com for all privacy-related requests and complaints.
  • Complaints Procedure:
    • Submit your concern via our site; your complaint will be acknowledged within 7 days.
    • We aim to resolve most privacy-related issues within 30 days.
    • If not satisfactorily resolved, you may contact the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au.

Updates

OBSERVE: Users must be appropriately informed of policy updates. EXPAND: State mechanisms for notification and effective dates. REFLECT: Maintain transparency and version control.

  • Update Notification: Material changes to this policy will be announced via notice on springbokz.com and, where appropriate, by email or user message panel.
  • Review Period: Policy is subject to annual review and ad hoc updates for material regulatory or operational changes.
  • Effective Date: 1 January 2025
  • Last Revision: 1 January 2025

We encourage users to review this Privacy Policy periodically to stay informed about how springbokcasino protects your information and ensures compliance with evolving Australian regulations.